2020 New Normal - One year of DAM Webinars & Customer Experience

Dec 22, 2020 3:13:25 PM / by Frédéric SANUY

Something we can say at the end of 2020, nothing will be like before...at all the levels in all vertical markets the customer journey will reach a new edge of digital experience. The subscription growth of e-commerce is simply unbelievable! The Digital Transformation is accelerating and we need to pay attention to the new consumers' habits post covid now!


Pandemic trends 2020


No doubt, even after a viable vaccine is released to the general public and things begin to return to some semblance of normalcy, there will be long lasting effects on society and the economy. It’s been said that COVID-19 has hit fast forward on a number of trends, from e-commerce to workplace culture.


cloud strategy


During this year we great intended to share the best of bread of DAM PIM & CMS solution with the best ROI. Every customer has a story to tell and a witness of his world. Reason why we already say that there is no one solution to fit all the business requirements..Brand management, Packaging, retailers, agencies...The growth of Cloud is a reality and the winners of this year were solutions cloud ready.

The success is all about the people first ! Gouvernance & strategy ! For the last 5% you will have to make decision of the best DAM PIM CMS driven by :

- Customer experience

- Performance

- Ecosystem

Find all of our 35 webinars - testimonials - use cases we did this year & subscribe to our DAM TV :



We are all wishing you Happy Holidays, Merry ChristmasMay this period be serene and restful for you and your loved ones. The world, since the pandemic is different, let's stand together to build a new mode where people will remain at the heart of the customer experience.


Malika, Catherine, Fred and all the team.




Frédéric SANUY

Written by Frédéric SANUY

I'm a 25-year expert of the information technology industry, with Digital Asset Management (DAM), Product Information Management (PIM) and Content Management System (CMS). I advise customers, technology project leader on digital strategy, technology business cases, and vendors. Specialties: Digital asset management (DAM), E-learning and xml-based workflows, content management (ECMS), distributed (global) workflows, category, taxonomy and controlled vocabulary development, editorial and media workflows, continuous improvement, change management, value-chain management, mentoring & coaching, application development and deployment.